1. Introduction
Trustly is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Discord moderation and community safety service.
2. Information We Collect
2.1 Account Information
When you authorize Trustly on a Discord server, we collect your Discord user ID, username, server ID, and staff role information. This information is necessary to operate the bot and manage staff permissions.
2.2 Moderation Data
We collect and store moderation actions, enforcement decisions, user reports, and violation records that your staff creates using Trustly. This data is stored securely on our servers and is used to provide analytics, maintain audit trails, and improve our detection systems.
2.3 Staff Information
Staff members who sign the Trustly partnership agreement have their Discord ID, assigned role, and action history recorded for accountability and training purposes.
2.4 Usage and Analytics Data
We automatically collect information about how you use Trustly, including features accessed, bot commands used, and dashboard interactions. This helps us understand usage patterns and improve our service.
3. How We Use Your Information
We use the information we collect to:
- Operate, maintain, and improve the Trustly service
- Provide moderation analytics and reporting to your community
- Maintain audit trails and enforce staff accountability
- Detect, prevent, and address abuse of our service
- Generate threat intelligence shared across the Trustly network
- Respond to legal requests and comply with applicable laws
- Communicate with you about updates, security, or policy changes
4. Data Security
We implement comprehensive security measures to protect your data, including:
- End-to-end encryption for sensitive data in transit and at rest
- Strict access controls limiting who can view moderation records
- Regular security audits and penetration testing
- Compliance with industry security standards and best practices
While we use industry-standard security measures, no method is 100% secure. We encourage you to take steps to protect your account credentials.
5. Data Sharing and Disclosure
We handle your data with strict confidentiality:
- Your server's moderation data is private by default and not shared with other communities
- We share anonymized, aggregated threat intelligence across the Trustly network to help identify repeat offenders
- We never sell your data to third parties or advertisers
- We may disclose data when required by law or valid legal process
- We may share data with trusted service providers who assist with hosting and support
6. Data Retention
Moderation data is retained as long as your server uses Trustly. You may request deletion of your data at any time by contacting privacy@trustly.io. Some data may be retained for legal compliance, fraud prevention, or security purposes.
7. Your Rights
You have the right to:
- Access, review, and download your moderation data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal holds)
- Opt-out of network threat intelligence sharing
- Withdraw consent at any time
- Request information about our data practices
8. Children's Privacy
Trustly is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information immediately.
9. Third-Party Services
Trustly integrates with Discord and may use third-party service providers for hosting, analytics, and customer support. These providers are contractually obligated to protect your data and use it only as necessary to provide services to Trustly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective immediately upon posting. We will notify you of significant changes by updating the "Last updated" date and, when required, by providing additional notice.
11. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection rules. By using Trustly, you consent to such transfers.
12. GDPR and Data Protection Compliance
For users in the European Union, United Kingdom, and other jurisdictions with data protection laws, we comply with applicable regulations including GDPR and CCPA. We provide a Data Processing Addendum for enterprise customers. Contact legal@trustly.io for details.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@trustly.io
- Website: trustly.io
14. Right to Lodge a Complaint
If you believe Trustly has violated your privacy rights, you have the right to lodge a complaint with your local data protection authority or supervisory authority.