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Quick Answers
What's your response time?
We typically respond to all inquiries within 24 hours during business days. Urgent security issues are prioritized and addressed immediately.
How do I report a security vulnerability?
Please email support@hugolabs.eu with details. We take security reports seriously and will respond within 24 hours with next steps.
Can I request a feature?
Absolutely! We love hearing from our community. Submit feature requests through the form above or in our Discord server's feedback channel.
Do you offer custom solutions?
For large communities or organizations with specific needs, we can discuss custom implementations. Contact us at support@hugolabs.eu
Where can I find your status page?
Monitor our service status in real-time at status.trustly.com. Subscribe for notifications about incidents and maintenance.