Built on Trust
Enterprise-grade security practices protecting your community and data
End-to-End Encryption
All data transmitted between your server and our infrastructure is encrypted using TLS 1.3. Data at rest is encrypted with AES-256.
Real-Time Monitoring
24/7 security monitoring with automated threat detection and instant alerts for suspicious activity or potential breaches.
DDoS Protection
Multi-layered DDoS mitigation with global CDN distribution ensuring service availability even under attack.
Regular Audits
Quarterly security audits by independent third-party firms and continuous penetration testing to identify vulnerabilities.
Access Controls
Role-based access control (RBAC) with mandatory multi-factor authentication for all team members with system access.
Audit Logging
Comprehensive audit trails for all system actions, data access, and configuration changes with tamper-proof logging.
Our Security Infrastructure
Trustly is built on a foundation of industry-leading security practices and technologies
Data Protection
Your data security is our top priority. We implement multiple layers of protection:
- Encryption: TLS 1.3 in transit, AES-256 at rest
- Isolation: Complete data segregation between servers
- Redundancy: Geo-distributed backups with 99.999% durability
- Access Control: Zero-trust architecture with least-privilege access
- Data Minimization: We collect only what's absolutely necessary
Application Security
Our codebase undergoes rigorous security testing:
- Code Review: Manual security review for all changes
- Automated Scanning: Continuous SAST and DAST testing
- Dependency Management: Automated vulnerability scanning and updates
- Security Headers: Comprehensive CSP, HSTS, and security headers
- Input Validation: Strict validation and sanitization of all inputs
Incident Response
Prepared for any security event with a comprehensive incident response plan:
- Detection: Real-time alerting for security anomalies
- Response: Dedicated security team available 24/7
- Communication: Transparent disclosure within 72 hours of verified incidents
- Recovery: Tested disaster recovery procedures with RTO < 4 hours
- Post-Mortem: Detailed analysis and remediation for all incidents
Compliance & Certifications
We maintain compliance with major security and privacy standards
GDPR
Compliant
CCPA
Compliant
SOC 2 Type II
In Progress
ISO 27001
Planned 2026
Responsible Disclosure
We welcome security researchers to help us maintain the highest security standards
Bug Bounty Program
Found a security vulnerability? We want to hear from you:
- Scope: All Trustly services and infrastructure
- Rewards: Recognition and compensation based on severity
- Response Time: Initial response within 24 hours
- Protection: Safe harbor for good-faith security research
Report vulnerabilities to: support@hugolabs.eu
Security Best Practices
Recommendations for server administrators using Trustly
Configuration Recommendations
- Use unique, strong passwords for server administrator accounts
- Enable two-factor authentication on all moderator accounts
- Regularly review and update bot permissions
- Configure appropriate logging levels for audit trails
- Limit bot access to only necessary channels
- Regularly review ban submissions for accuracy
- Keep your moderation team trained on security practices
- Implement verification gates for new members
Questions About Security?
Our security team is here to help. Reach out for security inquiries, vulnerability reports, or compliance questions.
Contact Security TeamSecurity Updates
Stay informed about security updates and best practices:
- Subscribe to our security newsletter for important updates
- Follow our status page at status.trustly.com
- Join our Discord server for real-time security announcements
- Review our security changelog regularly