Community Guidelines

Our Mission

Trustly exists to make Discord communities safer and more welcoming for everyone. These guidelines ensure our service is used responsibly and ethically to protect users while respecting rights and freedoms.

Acceptable Use

Trustly Should Be Used For

• Protecting communities from harassment, spam, and malicious actors
• Maintaining safe and welcoming spaces for legitimate users
• Enforcing server rules and Discord's Terms of Service
• Preventing raids, bot attacks, and coordinated abuse
• Sharing information about genuine threats with other communities
• Creating verification systems to reduce harmful behavior

Moderation Best Practices

• Be Consistent: Apply rules fairly to all members
• Be Transparent: Clearly communicate rules and consequences
• Be Proportionate: Match punishment severity to violations
• Be Patient: Give warnings before severe actions when appropriate
• Be Accountable: Review and appeal processes in good faith
• Be Collaborative: Work with your moderation team on decisions

Prohibited Use

Never Use Trustly To

• Harass or Target Individuals: Do not use the global ban system to harass specific users or communities
• Discriminate: Do not ban users based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Silence Dissent: Do not use moderation tools to suppress legitimate criticism or disagreement
• Submit False Reports: Do not submit fabricated or exaggerated ban reports to the global database
• Abuse Power: Do not use moderation privileges for personal benefit or revenge
• Share Private Information: Do not use Trustly to dox or expose users' personal information
• Manipulate Systems: Do not attempt to game or abuse the global ban system

Global Ban System Guidelines

When to Submit Global Bans

Only submit users to the global database for serious violations:

• Harassment, threats, or doxxing
• Spam or malicious bot activity
• Sharing illegal content
• Raid participation or coordination
• Scamming or phishing attempts
• Severe or repeated Discord TOS violations

When NOT to Submit Global Bans

Do not submit users for:

• Minor rule violations or first-time offenses
• Personal disagreements or arguments
• Off-topic messages or minor spam
• Violating server-specific rules that aren't universal issues
• Leaving your server or "drama"
• Actions taken in other communities

Fair Moderation Standards

Investigation Before Action

Before taking serious moderation action:

• Gather complete context of the situation
• Review conversation history and previous warnings
• Consider user intent and circumstances
• Consult with other moderators when possible
• Document your decision-making process

Progressive Discipline

Use escalating consequences when appropriate:

• First Offense: Warning or temporary mute
• Second Offense: Temporary ban (hours to days)
• Third Offense: Extended ban or permanent ban
• Severe Violations: Immediate permanent ban

Appeal Process

Provide users with a fair appeal process:

• Clearly communicate how to appeal
• Review appeals objectively
• Consider reducing bans for reformed behavior
• Explain decisions in appeal responses
• Allow reasonable time for appeals (48-72 hours)

Data Privacy & Ethics

Respect User Privacy

• Only access user data necessary for moderation
• Do not share user information outside your moderation team
• Delete data when no longer needed
• Follow data protection regulations (GDPR, CCPA)
• Honor user data deletion requests

Transparent Automation

• Inform users that automated moderation is in use
• Review automated decisions regularly
• Allow appeals of automated actions
• Configure filters appropriately for your community
• Don't rely solely on automation for serious actions

Enforcement Actions

Violations of These Guidelines

If we determine you're violating these guidelines, we may:

• Warning: First-time minor violations receive a warning
• Global Ban Removal: Remove your access to the global ban database
• Service Suspension: Temporarily disable Trustly on your server
• Permanent Ban: Permanently revoke access to Trustly services
• Discord Report: Report severe violations to Discord Trust & Safety

Appeal Our Decisions

If you believe we've made an error:

• Contact support@hugolabs.eu with your case
• Provide evidence supporting your position
• We'll review within 5 business days
• Our decision after review is final

Reporting Violations

Report Abuse

If you witness abuse of Trustly or violations of these guidelines:

• Email: support@hugolabs.eu
• Discord: Open a ticket in discord.gg/u6hue2shjx
• Include: Server ID, user ID, timestamps, and evidence

We investigate all reports confidentially and take appropriate action.

Community Standards

Building Healthy Communities

Trustly works best when used as part of a comprehensive community health strategy:

• Establish clear, written rules for your community
• Train moderators on your policies and values
• Foster positive culture through engagement, not just enforcement
• Listen to community feedback and adapt
• Lead by example with respectful behavior
• Celebrate positive contributions and growth

Updates to Guidelines

We may update these guidelines to reflect evolving best practices and community needs. Material changes will be communicated via:

• Email to server administrators
• In-bot notifications
• Announcements on our Discord server
• Updates on our website

Continued use after updates constitutes acceptance of new guidelines.

Questions & Guidance

Need help interpreting these guidelines or making a moderation decision?

• Documentation: -
• Community: discord.gg/u6hue2shjx
• Support: support@hugolabs.eu

We're here to help you use Trustly responsibly and effectively.